Marketeer employs a unique hybrid system which involves the use of your human agents along with our AI bots. This system is better than choosing one of them because humans are naturally flawed, causing mistakes and potential PR issues. AI bots on the other hand may not be trained enough to answer complicated questions which may cause users to get frustrated. Our bots are available 24/7 and never leave the customers hanging. These bots help answer FAQ (once they’re trained) and allows the company to shift or reduce human resources. The live chat feature integrated with this creates the perfect duo. Questions that are way to complicated can be transferred to a live agent. These agents can join the conversation anytime they want, to clarify answers, create a personal relationship or to simply entertain. In this video I show you how the AI and live chat work individually and how they work together.
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