“83% of shoppers surveyed said they needed some form of support during their online journey” (According to Graham Charlton)
“they also expect to receive support quickly. 71% expect some assistance within five minutes. If they don’t get it 48% will abandon the site.“
Given that instant online support helps companies win customers, live chat has become a trending topic and favorable tool for both online websites and businesses of customer service.
The key is to have your agents online 24/7. It is money-consuming , however, to hire people work for you all the time.
Marketeer solves that problem by having virtual agents helping online visitors and human agents. Marketeer automatically can chat with customers with a human like conversation thanks to the large knowledge base. Knowledge base, is a database of questions and answers, where all the information which your Marketeer learns from is stored, that is, the virtual memory of your Marketeer’s brain. You can add as much information as possible to ensure all the users’ questions will be solved.