Luis Font has 12 years of experience in Management and IT Consultancy and 15 years of experience as CEO for several companies. In addition one of the previous companies he created was based on live chat so he is very familiar with the live chat platform. Today Luis is the CEO of Agile Sales, a company that accelerates the sales process by combining various sales and marketing techniques. Agile Sales has been using Marketeer for the past few months in order to increase customer retention rates and sales.
In general, Luis believes that live chat is a very powerful tool for companies because it allows customers to have unlimited access to companies.
For Agile Sales specifically it is extremely important that customers can access them 24/7. The best way for Agile Sales customers to figure out which service is best for them is by directly asking. Now with Marketeer customers can always ask questions and they will get an immediate response no matter what time of day it is.
Luis stated that if Agile Sales could not service their customers in a timely manner their conversion rates would decrease. Before using Marketeer customers would have questions and want to set up meetings, but Agile Sales simply did not have the capacity to respond to all of their potential customers, which was costing them sales. In addition Agile Sales has benefitted by not having one person specifically dedicated to online customer service because the Marketeer robot answers online questions for them. This is what Lluis wanted, he wanted to be able to use his employees in other areas rather than have them solely dedicated to answering online questions. Before Marketeer Agile Sales was spending 80-90% of their time answering questions online, now with Marketeer they can focus on other areas while still answering those same questions.
With Marketeer Agile Sales has been able to become 100% accessible to their customers while actually allowing Agile Sales employees to focus more intently on other areas of work.
Overall the automation that Marketeer provides has allowed Agile Sales to answer all customer questions 24/7. With Marketeer Agile Sales has been able to become 100% accessible to their customers while actually allowing Agile Sales employees to focus more intently on other areas of work.
Have a look to this great service Agile Sales offers to grow your business.
Author by Natalie Garret – Marketing Marketeer