I would like to give you some resources that will improve your self-service and customer satisfaction using Marketeer. Having the summer here, you can use Marketeer to work for you when you are at your holidays!
Marketeer is a system that can answer customers questions online, in real time, and in natural language. Obviously, the assistant can only answer the questions that it has the answers for.
I suggest to:
- Create short questions and concise answers, but with enough information. Begin with the most important questions, 15 is a good amount. <Create a Knowledge Base>
- The easiest way to improve your Marketeer’s performance is by using the Trainer. It’s located at your Dashboard > the tab Your Widget. Every question you ask, you train the answer. <More info here>
- Copy and paste the code on your Web page <Your code here>
- And last step: engage more with your users adding proactivity to your widget<Improving engagement and customer satisfaction>
With these 4 simple steps, you have improved your self-service and can be online 24/7, engaging more users even when you are not online.
Have a nice week!