First, we need to make sure that you will make it to the right stop. Scroll down.Our right stop can be found underneath Forms. See the picture on the left for further detail. Since we have to start from scratch, we suggest you that you type in something in the widget. Since the customers will be greeted with this. We can type for instance the following thing: ”Welcome! I’m Rafi, your intelligent bot. Type your question and I’ll try to give my best answer.
Adding questions to the welcoming widget
This is the important part. We suggest you to introduce the customer by typing; ”quick help”. This will help them navigate during the quest. After typing ”quick help”, you should click on the bullet points. This will make the questions look well ordered.
Now, type in your question. Make sure that you highlight/select your question. After highlighting/selecting the question you click on the icon within the blue box ( see picture).
After clicking on the right box, the following will appear:
Now, we need to make sure that the content in box with ”text to display” has the same input as the ”to what url should this link go?”. See the picture below:
Double check if the input of ”Text to display” and ”To what URL should this link go?” are the same! After doing so, you should click ”insert link”. After clicking on ”insert link” you question will appear like this:
Adding the button function
We suggest you to give the customers an option to connect and chat with you. This step works the same as adding a question to the widget, but it has a different link.